A transformação digital é um processo que já faz parte da realidade de muitas empresas, indústrias e entidades públicas.
O investimento em tecnologia e a mudança na mentalidade de toda a equipe traz diversos benefícios para todos os tipos de instituição. Um deles é a possibilidade de realização de cadastros, consultas e outras ações sem precisar se deslocar, reduzindo as filas para atendimento e automatizando alguns processos.
Por esse motivo, esse conceito cresceu ainda mais durante a pandemia. Em especial, a partir de 2020 o Governo Federal investiu para:
- dar acesso remoto aos seus sistemas para os seus servidores,
- trazer mais transparência para os gastos públicos,
- realização do ENEM de forma digital,
- abertura de contas digitais para o recebimento de benefícios,
- agendamento e cadastro em programas governamentais.
Continue lendo para saber mais sobre a transformação digital em entidades públicas e saiba os seus principais benefícios.
O que é a transformação digital?
Transformação digital é possibilitar que uma instituição, independente do segmento e de seus objetivos, possa se adequar às novas tecnologias, oferecendo a seu público:
- facilidades de comunicação,
- acesso à informação de forma simples e automática,
- interatividade via canais digitais,
- automatização de processos,
- diminuição da burocracia.
Através das diversas ferramentas disponíveis, uma entidade pública que sempre foi vista como “arcaica” em termos tecnológicos pode oferecer serviços e possibilidades que efetivamente facilitam o relacionamento entre o cidadão e governo, serviço e usuário.
Como resultado, obtêm-se melhorias na gestão pública, modernização dos processos administrativos, possibilidade de acompanhamento de todas as tarefas e, acima de tudo, satisfação da sociedade, valorizando e aprovando os serviços prestados pelas empresas e instituições que governam municípios e estados.
Diferente do que muitos pensam, é perfeitamente possível implantar a transformação digital nas entidades públicas, situação que possibilita vantagens para todas as pessoas envolvidas.
Como a transformação digital pode ajudar as entidades públicas?
A transformação digital traz diversos benefícios para as entidades públicas e pode auxiliar no aumento da produtividade, assim como na melhoria dos serviços em si.
Quando se utiliza as tecnologias corretas, torna-se possível:
- facilitar e tornar os processos mais assertivos e seguros,
- tornar as etapas mais rápidas e simples,
- reduzir o tempo médio de atendimento ao usuário,
- diminuir o tempo de espera,
- oferecer uma experiência melhor para os usuários.
Além disso, por meio de sistemas eficazes, as entidades públicas ainda podem automatizar alguns processos, como o agendamento ou a realização de um cadastro, como foi feito pelo Governo Federal durante a pandemia.
Isso também impacta diretamente na quantidade de pessoas que precisam ser atendidas diariamente, no tempo de espera e na quantidade de processos manuais que precisam, posteriormente, serem digitalizados.
Segundo matéria publicada em maio de 2022, na CNN Brasil, o Governo Federal já economizou mais de R$ 47 bilhões do orçamento a partir de tecnologias utilizadas, em especial, pela Dataprev, isso no que diz respeito a melhorias aplicadas à análise de riscos e detecção de fraudes no pagamento de benefícios.
Conheça a NuvGov!
A NuvGov é uma empresa especializada no desenvolvimento de plataformas e serviços que colaboram para a transformação digital das diversas entidades públicas.
As soluções são voltadas a atender as seguintes características:
- automação dos processos,
- acompanhamento de tarefas,
- gerenciamento das atividades, possibilitando a integração dos diversos setores,
- padronização de fluxos e regras de ações,
- realinhamento de metas de acordo com as necessidades do órgão,
- digitalização, tratamento, classificação, validação e exportação de documentos,
- organização dos setores e processos envolvidos em cada atividade da gestão pública.
A experiência dos profissionais envolvidos nas diversas atividades da gestão pública permite que inovações sejam constantemente aplicadas no atendimento, integração e administração dos diversos processos existentes.
Utilizando tecnologias digitais seguras, os gestores públicos oferecem à população melhores serviços, possibilitando a melhoria dos processos e o empoderamento das pessoas.
Agora que você sabe mais sobre a transformação digital em entidades públicas, conheça as soluções e serviços da NuvGov e saiba de que forma podemos colaborar com a sua instituição!
(Imagens: divulgação)
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